Privacy Policy

COLLECTION OF YOUR PERSONAL DATA

D. Gurteen & Sons Ltd is a company registered in England and Wales (collectively referred to as “we” or “us “in this policy)
Maintaining the security of your data is a priority here at D. Gurteen & Sons Ltd, and we are committed to respecting your privacy rights. We are dedicated to being transparent about what data we collect and how we use it. We will handle your data fairly and legally at all times.

• When you visit any of our websites, and use your account to buy products.
• When you make an online purchase and check out as a guest (in this case we only collect transaction-based data).
• When you create an account with us.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you enter prize draws or competitions.

We want to give you the best possible customer experience. The general data privacy law allows us to store certain information about you in order to conduct our business with you. Of course, if you wish to change how we use your data, you can contact us and we will be happy to comply with your request. Although please remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example:

• To process any orders that you make by using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

Also, your details may need to be passed to a third party to deliver the product that you ordered (such as DPD) and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, and so on. For example:

• To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond.

With your consent, we will use your personal data, and details of your transactions to keep you informed by email, and social media about relevant products including special offers, discounts, promotions, events, competitions and so on.

Of course, you are free to opt out of hearing from us by any of these channels at any time.

Our emails have an unsubscribe button, which will remove you from our contact list immediately.

 

Your Rights;
You have the following rights:

• The right to be informed
• The right of access
• The right of rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object

You have the right to ask what personal data we hold about you at any time. The right to ask us to update and correct any out of date or incorrect personal data that we hold about you free of charge, unless the request is unfounded or excessive.

Our customers are very important to us, and we value your personal data. We aim to ensure we provide you with information about;

• How we use your data
• what personal data we collect
• How we ensure your privacy is maintained
• Your legal rights relating to your personal data

How we use your data:

• to provide goods and service to you
• to make a tailored website available to you
• to manage any registered account(s) that you hold with us
• to verify your identity
• for crime and fraud prevention, and detection
• with your agreement, to contact you electronically about promotional offers and products which we think may interest you
• for market research purposes, to better understand your needs
• to enable us to manage customer service interactions with you
• where we have a legal right or duty to use or disclose your information

What personal data we may collect:

• your name, age/date of birth or gender
• your contact details, postal address including billing and delivery address, telephone numbers and email addresses
• purchases and orders made by you
• your on-line browsing activities on our website
• your communication and marketing preferences
• when you place an order with us, details required for delivery
• your location
• your correspondence and communications with us
• information legally required by government bodies
• all payment and card details are used through Sage payment Gateway, we do not store or access these details at any time

How we protect your data;

• We are committed to keeping your personal data safe and secure. Our security measures include;
• encryption of data
• regular cyber security assessments of all service providers who may handle your personal data
• security controls which protect the entire I.T infrastructure from external attack and unauthorised access
• internal policies setting out our security approach and training for employees
• Legal basis for D. Gurteen & Sons Ltd to process personal data General
• We collect and use customer’s personal data because it is necessary for;
• the pursuit of our legitimate interests
• the purpose of complying with our duties and exercising our rights under a contract for the sale of goods to a customer
• complying with our legal obligations
• Sharing data with third parties
• In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include I.T, Delivery, Shipping and marketing service providers. All third parties are under contractual obligations to also comply with the protection of your data.

Cookies Policy

What are cookies?
Like most websites, our website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices as you browse the website. They are used to remember when your computer or device assesses our website. Cookies are essential for the effective operation of our website and to help you shop online with us.
Information collected
Some cookies collect information about browsing and purchasing behaviour when you access the website via the same computer or device. This includes information about pages viewed, products purchased and your journey around our website.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

What happens if I disable cookies?
In general the website may not operate properly. If you disable only third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our site.

 

Contact information
If you have any queries about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by the following means:
Phone – (44) 01440 702601
Email – websales@gurteen.co.uk
Write to us at: D. Gurteen & Sons Ltd. Chauntry Mills, Haverhill, Suffolk. CB9 8AZ.